This section outlines how Mare SRL Unipersonale, owner and operator of smartnexor.com, manages product-related issues and consumer dispute resolution.
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 – Aversa (CE) – Italy
VAT No. / Tax Code: 04826710610
📧 Email: info@smartnexor.com
If your order is delivered with visible damage, missing parts, or products that do not correspond to what was ordered, you must notify us within 48 hours of delivery by contacting:
You will receive an automatic confirmation email.
Please reply to that message and include clear photographic evidence showing:
The external packaging
The shipping label
The contents of the package
Any visible damage, defects, or inconsistencies
Such reports are handled as a priority, and we will promptly assess the case and provide an appropriate resolution.
If a product does not operate correctly when used according to instructions, please contact our customer support team at:
After receiving our automated response, please reply by attaching a short video or clear images demonstrating the issue, for example:
The product does not power on
Charging or power-related problems
Irregular or unstable performance
If visual documentation is not sufficient or cannot clearly confirm the defect, we may request that the product be returned to our warehouse for technical inspection.
⚠️ Return shipping costs are borne by the customer.
⚠️ Cash-on-delivery (COD) returns are not accepted under any circumstances.
If the issue cannot be resolved amicably or you are not satisfied with the proposed solution, you may file a formal complaint through the European Online Dispute Resolution (ODR) platform, in accordance with Regulation (EU) No. 524/2013:
👉 https://ec.europa.eu/consumers/odr
Only claims that fully comply with the procedures and conditions described in this section will be eligible for further review.
For more details, please refer to the following documents:
Terms and Conditions
Privacy Policy
Cookie Policy
All documents are available at any time in the footer of smartnexor.com.