At smartnexor.com, we are committed to delivering reliable products and ensuring effective customer support.
This Warranty Coverage and Replacement Policy outlines the terms and conditions governing product warranties and replacement procedures.
The website is owned and operated by:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 – Aversa (CE) – Italy
VAT No. / Tax Code: 04826710610
📧 Email: info@smartnexor.com
All electronic products purchased through smartnexor.com are covered by a standard 2-year warranty, starting from the date of delivery, in compliance with applicable consumer protection laws.
If a 1-year extended warranty has been purchased, the total warranty coverage will be extended to 3 years from the delivery date.
During the applicable warranty period, if an electrical or electronic component fails due to a manufacturing defect, Mare SRL Unipersonale will provide a replacement product at no additional cost.
Replacement units may be new or refurbished, provided they are equivalent in functionality, quality, and performance.
The warranty does not cover defects or damage resulting from:
Accidental damage, impacts, drops, or misuse
Normal wear and tear from regular use
Incorrect installation, improper handling, or negligence
Unauthorized repairs, alterations, or modifications
Use of the product in ways not intended or not compliant with the provided instructions
To request warranty service, please contact us by email at:
You will receive an automatic confirmation email.
Please reply to that message and attach a clear video showing the issue, such as:
The product failing to power on
Charging or power supply malfunctions
Abnormal or inconsistent operation during normal use
If video evidence cannot be provided or does not sufficiently demonstrate the issue, we may request the product to be returned to our warehouse for inspection.
⚠️ Return shipping costs are borne by the customer.
⚠️ Cash-on-delivery (COD) returns are not accepted under any circumstances.
Warranty claims will be accepted only if:
The request is made within the applicable warranty period
All conditions outlined in this policy are satisfied
The issue is not excluded under the warranty limitations
Each claim is reviewed individually to ensure a fair and timely resolution.
This warranty applies exclusively to products purchased directly from smartnexor.com and is non-transferable.
Nothing in this policy limits or excludes mandatory consumer rights granted under applicable law.
For more information, please consult our:
Terms and Conditions
Privacy Policy
Cookie Policy
All documents are permanently available in the footer of smartnexor.com.